Help / FAQ
Email Us through our Contact Form
What should I bring my audio in on?
Answer: Preferably a Hard Drive (Firewire, USB) CD, or DVD. Audio can also be brought in on Legacy Tape formats (Call ahead).
What Suite is best for me? What software?
Answer:Call our Sales Department – Contact
If I have graphics for an edit, what should I save them as and bring them in on?
Answer:We can accept many image formats. The image size for standard definition is 720 pixels x 540 pixels and High Def is 1920×1080, they can be saved as PSD, TIFF, PICT, TGA, etc. We can accept MAC or PC Hard drives, CDs, and DVDs.
What do I need to save my offline edit decision list as?
Answer:EDL’s should be provided on a Hard Drive. We would like a CMX 3600 A mode EDL with B-Roll indication. Layers need to be split into separate EDLs. If you would like more EDL information, Contact us. If you offlined on an Avid, it is useful to bring the whole project in on a zip, in case there is a problem with your EDLs.
Can I create my text at home and transfer it into your character generators?
Answer:We are capable of importing text messages for simple repetitive pages; otherwise it is easier in the long run for us to type in and format your font before your edit at a special font entry rate.
How Do I deliver Video files?
Answer:We accept AVI, MOV, FLV, SWF. We prefer an uncompressed 4:2:2 codec. Preferably Black Magic.
How Do I deliver Image files?
Answer:We accept Bitmap files in PSD, TIFF, TGA, JPEG, PNG, PICT, BMP, and IFF. We accept Vector files AI, EPS, and in emergencies PDF.
How Do I deliver 3D files?
Answer: We accept 3D files in 3DS, MA, MB, FBX, and OBJ.
How Do I deliver Abode InDesign files?
Answer:Please do not send InDesign files. You can create Abode Illustrator files from InDesign. Or Contact Customer Service
What constitutes a rental day?
Answer:You may pickup your equipment the day before you need to use it at anytime beginning after 1pm. Equipment is due back the day following your rental by 10am. You will be billed for a whole day if equipment is picked up prior to 1pm. Reduced weekly and monthly rates are available.
What about weekend pickups and returns?
Answer:The Victory Studios Rental Department is closed on Saturdays and Sundays, but pre-arranged pickups and returns are accepted on Saturdays in Customer Service from 9am-5pm or in Will Call until 10pm. If you are a COD client picking up, please have a credit card number available to place on hold with us until the return date. You may use almost any form of payment upon return. COD must pay upon return of equipment with a Customer Service Representative. NET 30 accounts may be established upon approval of the Victory Studios Accounting Department.
What are my payment options?
Answer:We gladly accept cash, checks, money orders, Visa and Mastercard. Checks can be made out to the Victory Studios.